Erica Dhawan

Unleashing Team Potential with Connectional Intelligence

In this energizing session, Erica Dhawan introduces Connectional Intelligence (CxQ), a vital skill for thriving in today's fast-paced environment. This talk will transform your view on collaboration from just emails and meetings to a meaningful, results-driven process. Attendees will learn to apply CxQ for efficient, innovative, and resilient teamwork, enhancing service speed, expertise sharing, and eliminating redundancies.

Learning Outcomes:

• Master leading and communicating with diverse teams in uncertain times.
• Techniques for maintaining alignment, trust, and motivation in cross-team collaborations.
• Strategies for fostering teamwork, innovation, resilience, and impactful results.
• Skills for building trust and connection, regardless of physical distance.

Enhancing Digital Communication and Trust

Erica Dhawan delves into the evolution of communication in the digital age, where traditional body language cues are hidden behind screens. In her engaging session, she reveals how to interpret and utilize digital body language effectively, enhancing clarity and trust in a virtual environment.

Learning Outcomes:

• Recognize and manage your digital communication style.
• Build a culture of clear and empathetic communication across various digital platforms.
• Formulate strategies for nurturing valuable relationships, both virtually and in-person.
• Eliminate ineffective meetings and misunderstandings in digital communication.

Future-Proofing Teams in the AI Era

We live in a culture defined by a distinct empathy deficit: The boss who expresses displeasure without giving valuable feedback. The mansplaining colleague who has no interest in the opinions of others. The team member who spends most of the meeting texting and answering emails.

Why is empathy today at such a low point? Fewer face-to-face interactions, an ever-accelerating pace of change, and an increasing number of matrixed teams working remotely.

In this keynote, attendees will learn practical ways to activate Concrete Empathy to create cultures of psychological safety, employee engagement, wellbeing and innovation.

Learning Outcomes:

• Discover simple ways to signal understanding and empathy across difference and distance
• Learn rules of thumb to avoid misunderstanding, ambiguity, and conflict
• Gain tools to foster innovation and create lasting relationships both within your organization and with clients, customers and other key stakeholders