Dr. Janet Lapp
Thrive During Fast Change - Leading at the Edge
Over 2,000 audiences around the world from Russia to Argentina to Hong Kong- clients such as IBM, AT&T, Allstate, New York Life, Toyota, and Kawasaki-have been challenged by Dr. Janet Lapp to adopt an innovative mindset that can create positive change and overcome challenge. She presents in French or Spanish for appropriate audiences.
Former professor, researcher, clinician, and registered nurse, Dr. Janet Lapp was born and raised in Québec, Canada; her PhD is from McGill University in Montreal. A licensed clinical psychologist and author of five books, she has been admitted to the Speakers Hall of Fame, and one year was rated by Toastmasters as one of the top three speakers worldwide. She is the creator and host of the Emmy-nominated CBS series 'Keep Well,' and has appeared regularly on INN, ABC, CNN, and NBC affiliates.
The Ritz-Carlton team and IBM sales used her best-selling book Plant your Feet Firmly in Mid-Air to help create their successful transformations. She is author of four other books: Dancing with Tigers, Positive Spin, Why Won't They Listen to Me? (pack leadership), and the 2014 release The Four Elements of Transformation (how to create radical and sustainable change).
A former air race pilot and current flight instructor, Janet has flown her airplane throughout South America and Africa, and is a long time member of the Flying Doctors of Mercy (Ligainternational.org), volunteering monthly in central México.
Janet is a psychologist and author who is known for her ability to instill openness and flexibility in audiences.
Two of her top programs create the mind and skill set for leading change:
- Plant Your Feet Firmly in Mid-Air: Fast Focused Change
Plant Your Feet Firmly in Mid-Air: Fast Focused Change leaves audiences with the attitude and skill set to keep themselves and their teams on track through ambiguity and uncertainty.
- Discover opportunities in rapid change rather than problems or losses.
- Create a mindset open to change and opportunity.
- Reduce stress, and boost enthusiasm.
- Have the courage to lead and innovate.
The Psychology of Customer Experience
The Psychology of Customer Experience attendees learn how neuroscience is tapping into the needs of buyers, and learn how to switch to 2.0 thinking to adapt to the digital future.
What research is used by name brands such as Coca Cola, Apple, Starbucks, Amazon and Lexus to increase buying behavior and loyalty? Does neuromarketing really work? Can you tap into the unconscious needs of your buyers to create lasting loyalty? Drawing on current research, this breakthrough program sheds light on how brands are really built and marketing programs created. It offers strategies you can use to immediately differentiate your products and services. The front line will learn what specific actions they need to take on a daily basis to create experiences that capture the hearts of their customers, and leaders will be able to apply the skills and tools to create loyalty among their teams.
- Help shape buying behavior with your clients.
- Why surveys and focus groups might not be helpful.
- Use the top four psychological needs to encourage your customers to return for life.
- The secret weapons of brands such as Southwest, Westin and Disney.
- Apply Cialdini's top influence strategies.
- Use Six Trait Signals to understand the psychological buying style of your customers.
Recent Publications by Dr. Janet Lapp
The Four Elements of Transformation
Plant Your Feet Firmly in Mid-Air
Dancing With Tigers
"Thank for doing such a fantastic job at the event! It was obvious even in the presentation room that the audience really loved your session; they seemed interested and engaged. I heard so many great things said about your presentation while walking the hallways in Las Vegas. You challened us and gave so many creative ideas for getting through change. Thank you for taking the time to get to know our group and customize accordingly, your efforts truly paid off." Foresters Insurance
"She captured the hearts and minds of our group and left them with the belief that the changes they are experiencing can be positive, no matter what. She did that by her credibility, and then with just side-splitting humor and compelling stories that took them from laughter to tears. They learned exactly what skills they needed, and practiced them right in the session, and actually started developing the mindset. In the end, she led them to rekindling their passion and remembering why they entered their jobs in the first place. She also addressed our group from Quebec in French-much appreciated." Tommy Hilfiger
"Janet hit a home run at our Senior Leadership retreat with a much-talked-about and highly-valued session. It is amazing how much she was able to discover about the Allstate culture and weave it into her program, it was like she was one of us. She opened our leadership's eyes to what has changed, what they need to do, and gave them the push to do it. Really amazing." Allstate Insurance
"The standing ovation you received from Bell's 1,000 sales professionals speaks for itself. Your message stirred souls! You were fabulous." Bell Canada
"Your humour and energy were very contagious. Your program was exactly what we were looking for, with a balance of timely information and the challenge to do our best." Toronto Dominion Bank
"From the very start you had this large group of seasoned and sometimes cynical group of senior sales managers absolutely mesmerized. At the end they not only had tremendously helpful tools to guide them through our changes, but felt inspired and encouraged to make it all work. Your rousing standing ovation (rare for this group) says it all and is a testament to your talent and skill at this." IBM
"You captured everyone from the moment you walked onstage. Thank you for an exciting program and a compelling message. It was exactly what I wanted, and what we needed." Molson Canada
"Thank you so much for your wonderful presentation at our Leaders Forum in Lake Louise. Your message was very timely and well received by attendees. I'm still hearing the impact it has had by the Leaders that were in attendance. 96% of participants were either satisfied or very satisfied with the session. Thank you so much for making our forum even that much more impactful for our Leaders. You have helped give them the tools and energy to keep doing the valuable work they do!" Covenant Health