Dynamic Sales, Marketing and Customer Service Professional.
Over the past fifteen years, David has worked on sales, marketing and specialized customer service and training projects with many of Canada's most progressive organizations. He has personally designed, written and conducted sales development seminars and keynote addresses for AT & T, IBM, Johnson & Johnson, J. M. Schneider, Coca Cola, Bell Canada, Bell Mobility, Ford of Canada, Peat Marwick, Northern Telecom, Sun Life, M & M Meats, Great West Life, AGF, London Life, Canadian Airlines, Molsons, Toronto Dominion Bank, Canada Trust, CIBC, Canadian Tire and the Royal Bank.
Prior to starting his consulting firm, David held a variety of senior sales, training and management positions with the Xerox Corporation in both Canada and at the Xerox International Training Centre in Lessburg, Virginia. In addition to working for Xerox, Dave also held positions in sales, management and training with General Foods Limited and Warner-Lambert.
An extremely funny, dynamic, knowledgeable, down-to-earth, witty and gifted speaker, David teaches practical techniques that are readily useable, and people have a blast doing it! David is truly one of a kind. A popular trainer, he is sure to help equip your team and set you on the road to successful sales and customer service.
Peak performance will focus on skills, technology and strategy for personal performance. Dave will present a number of business models that will help each participant increase sales, deliver exceptional service and build loyalty with their customers.
How to Create Super Charged Service:Dave will focus on:
- Delivering value on each and every customer contact
- Understanding value from the customers’ point of view
- Knowing how the customer perceives value
- Skills, techniques and strategies to positively influence the customer
- How to understand the customers’ needs, problems, wants, and concerns
- Dealing with all types of customers in all types of circumstance and situations
The Competitive Edge:Success in sales seldom just happens. Truly professional first-quarter sales professionals have the ability to utilize skills, technology and strategies to advance sales to a close. This seminar is about honing skills to insure a clear competitive edge. Specifically, it will focus on practical "how-to’s’ that will increase sales performance. It will deal with:
- How to open sales calls more effectively
- How to manage the decision making process
- How to utilize SPIN strategy to identify, develop and satisfy client needs
- How to handle client concerns and objectives and change them into positive opportunities
- How to close effectively without pressure
"Your keynote address and workshops were both motivating and entertaining and were the top rated sessions at our seminar." Equinox Financial Group