Mitch Fairrais

Expert in Leadership Development, Team Performance and Human Effectiveness

Mitch Fairrais is an expert in Leadership Development, Team Performance and Human Effectiveness. Mitch gets rave reviews as a keynote speaker because he goes beyond simply motivating audiences. He aims to help them understand, step-by-step, how they can do things differently! He is a fantastic story teller and his keynotes not only contain wit and wisdom but are extremely practical, typically interactive, and immediately useful. Mitch has worked globally, for the past 21 years, helping organizations create environments that increase both accountability for results and personal fulfillment. Mitch works at all levels within organizations, from Presidents and CEOs to front line managers.

Some of his clients are: Kellogg's USA/UK/Canada, Merck, Scotiabank, Microsoft, Bell Canada, British Telecom, American Express, Research in Motion, Coca-Cola.

The results? Your people not only motivated to change, but understanding steps they can take to do so.

Topics:

Navigating Difficult Conversations
Have you ever felt nervous about having a difficult conversation with a colleague, employee, customer, or family member? This presentation will introduce you to three valuable techniques to help you get the best from others when you need to have these conversations. The techniques will allow you to have more ease and reduce potential friction when conducting difficult conversations. You will learn how to increase the likelihood of achieving a successful outcome, while leaving the other person feeling valued in the process. This one-hour presentation will include time to practice these simple, yet practical, techniques, so you can be prepared to use them in the real world.
The Art of Influencing Others
The art of influencing others requires stepping into another person's frame of reference, to see and feel the world the way they do. This communication practice unlocks the very best results in any relationship. Audience members will explore how stepping out of their own frame of reference and into someone else's is the best way to get on the same page with others as a first step to be able to influence successfully. As straightforward as this may appear, it's a skill that is seldom taught, and is practiced even less. This presentation will explore how to gain understanding and influence viewpoints that differ from our own. It will equip the audience not only with best practices and practical tools they can use to get to better results and decisions with their employees, customers, colleagues and their own leaders, but to be able to do so in less time, with less challenge!
"What's Possible?" - A Mindset That Enables Breakthrough
How do you get more of what you want out of life, including better business results?
Mitch will introduce a decision-making model that will enable your people to change the way they approach opportunities and challenges, and ultimately change what they can accomplish. He will introduce a focused way of approaching decisions that can yield unprecedented results. Mitch will help your people understand that, how they choose to label circumstances they encounter, can have significant impact on what they can, or can't, accomplish. Finally, he will provide insight regarding key factors that either enable, or block, a culture of innovation. The audience will leave this session motivated and capable of changing the way they approach challenges, make decisions, and solve problems.
The Origin of Trust
Trust is the key that unlocks the ability to get to results with, and through, others, faster and with less effort. People don't trust you when they get to understand you; they trust you when they feel you understand them. Establishing trust leads to unprecedented opportunity to achieve breakthrough results with employees, customers, colleagues, supervisors, and family. Many talk about the importance of trust, but few know what concrete strategies they can use to create it. In this presentation Mitch will outline practical strategies for creating trust.
Customer Service - You’ve Gotta Be Kidding Me, Right?
This keynote will explore the true essence of Customer Service. It will help audience members understand that Customer Service can only be defined from the customer's frame of reference. It will help your people explore how they can bring about "felt" customer service, through hiring, modeling, and training. Through a combination of both poignant and humorous stories, Mitch will help the audience understand the difference between ‘trained hospitality’ and ‘sincere hospitality’. He'll provide straightforward suggestions and insights to create customer interactions that are defined by ‘sincere hospitality’. He will also have audience members evaluate their own levels of customer service, using the ‘family test’. (Simply asking yourself if the level of service, accountability and attentiveness you provide is equal to that you would provide your mother, father, sister or brother etc.)

References:

"Congratulations Mitch! Your presentation scored the highest of all the external presentations (based on 1400 replies!). Also, when we asked our people at the end of the survey what three things they will use and implement upon returning to their store, your topic was the top choice. You gave our audience practical tips they can actually put into practice and were entertaining and motivating. I was very happy that yours was such a hit. So well done and thank you!" Director, Conferences & Events, Shoppers Drug Mart

"Mitch, I am slowly catching up and was trying to find the right words to thank you for your outstanding presentation. I will tell you right off the bat, that what I enjoyed most was that in just a short time, numerous communication 'rules' were learned. It was easy to digest and very practical. I loved it! Thanks again."Executive Vice-President, Canderm Pharma

"The presentations that Mitch provides are interesting, motivational, and positively impact team dynamics. From a manager's perspective, Mitch clearly grasps the current business environment and challenges that we face. His presentation skills really allow us to find insight and learning that change the way we do things. My team always enjoys our sessions with Mitch.” National Sales Manager, Neurodegenerative Disease, EMD Serono

"I want to thank you for the absolutely wonderful experience you gave us. You have the special ability to really connect with people and inspire and energize them! I'm really glad to have had the opportunity to meet you.” Senior Consultant KPMG

"Thank you very much for another great presentation. Based on the feedback I have received directly, the team really enjoyed the presentation and as usual, you did a great job. I was very impressed by your presentation approach and style." Marketing Director,Canadian Tire

"We have worked with Mitch for many years. Not only are his sessions motivational, but they leave a lasting impression on the organization." President, Kellogg's Frozen Foods USA

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Mitch Fairrais

Expert in Leadership Development, Team Performance and Human Effectiveness

Mitch Fairrais speaker video